Policies define the terms for payment schedules, cancellations and damage deposits. In the Reservation System, you can create as many policies as you like and then associate them to your properties.
A quote allows you to add prices, rental agreements and policies to a booking. When you add a quote, you give to your guests a complete and transparent overview of their booking. You can add several quotes to the same booking. This could be ideal when your guest wants to compare options, for example two different time periods.
Follow this guide if you receive a new booking request which you would like to accept.
If your bookability settings are set to only accept inquiries, follow these steps to accept or reject them.
To create a closed period, follow these steps.
To export your bookings into an Excel file, follow these steps.
To send a message to a renter, follow these steps.
To integrate the Lodgify Reservation System in another website follow these steps:
To view your availability calendar, follow these steps.
Thanks to the Bookability settings, you can decide whether to review the booking requests before sending a confirmation to your guests. You have the freedom to apply a different rule for each of the properties in your portfolio.
With Lodgify you can setup auto email responses which are automatically sent when certain conditions are triggered, for example when a guest completes a booking. You can also create canned email responses and save time when sending private messages to your guests.
A booking without quote is the simplest way to manually insert a booking or booking request which you received via an external source, e.g. via phone or facebook. As the booking has no price associated to it you would need to calculate the price and manage the payments outside of Lodgify.
A quote status determines the booking status and for such it also dictates your calendar’s availability. The quote status also encompasses further information than the booking status because it specifies:
If you receive bookings via your website as well as other booking platforms or use an external reservation system you can export your Lodgify bookings to an external calendar or import reservations and blocked periods into Lodgify via ical. You can also use the ical link to block individual rooms in your calendar whenever you have a booking for the entire property.
Follow the instrucions to find out what to do if you or the guest need to cancel a booking that had been confirmed and how to do a refund. See also how the procedure changes if the Policy & Quote Workflow has been deactivated.
You have a variety of different options to edit your bookings depending on the status of your booking and quote.
The Search bar in your reservation system gives you the option to search for a specific booking. To manage your reservations and inquiries you can also use filter and perform bulk actions to improve efficiency, or delete canceled bookings to keep your system clean and up-to-date.
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