Policies define the terms for payment schedules, cancellations and damage deposits. In the Reservation System, you can create as many policies as you like and then associate them to your properties.
A quote allows you to add prices, rental agreements and policies to a booking. When you add a quote, you give to your guests a complete and transparent overview of their booking. You can add several quotes to the same booking. This could be ideal when your guest wants to compare options, for example two different time periods.
Follow this guide if you receive a new booking request which you would like to accept.
If you have configured your Payment Settings to "Don't accept payments" you need to follow these steps to confirm a Booking Inquiry:
Follow this guide if you want to make changes to the "Price Details" of a booking.
Follow this guide to make changes to the guest details of a booking.
Follow this guide if a booking is confirmed/agreed but you or your guest need to cancel.
If a booking is confirmed/agreed but you as the Owner need to cancel, follow these steps:
If a booking is confirmed/agreed but your guest needs to cancel, follow these steps:
To cancel a booking that has no Quote or has a deactivated "Policy & Quote Workflow" follow these steps:
If you want to make a refund of a payment follow these steps:
Follow this guide if you receive a new booking request which you would like to decline.
To create a closed period, follow these steps.
This guide teaches you how to search and filter your bookings.
Follow these steps to delete a booking or booking request.
Follow these steps if you have deleted a booking and want to recover it into your booking list.
To export your bookings into an Excel file, follow these steps.
To add or edit a note in booking follow these steps:
To send a message to a renter, follow these steps.
To integrate the Lodgify Reservation System in another website follow these steps:
To view your availability calendar, follow these steps.
Follow this guide if your booking is showing an overdue payment and you want to re-request it from the guest as a reminder.
Thanks to the Bookability settings, you can decide whether to review the booking requests before sending a confirmation to your guests. You have the freedom to apply a different rule for each of the properties in your portfolio.
With Lodgify you can setup auto email responses which are automatically sent when certain conditions are triggered, for example when a guest completes a booking. You can also create canned email responses and save time when sending private messages to your guests.
A booking without quote is the simplest and quickest way to manually block a period in your calendar with a booking status and guest details. As the booking has no price associated to it you would need to calculate the price and manage the payments outside of Lodgify.
Follow this guide if you have a confirmed booking with an "Agreed" Quote but need to make changes to it.
A quote status determines the booking status and for such it also dictates your calendar’s availability. The quote status also encompasses further information than the booking status because it specifies:
If you receive bookings via your website as well as other booking platforms or use an external reservation system you can export your Lodgify bookings to an external calendar or import reservations and blocked periods into Lodgify via ical. You can also use the ical link to block individual rooms in your calendar whenever you have a booking for the entire property.
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