Policies define the terms for payment schedules, cancellations and damage deposits. You can create as many policies as you like and then associate them to your properties.
A quote allows you to add prices, rental agreements and policies to a booking. When you add a quote, you give to your guests a complete and transparent overview of their booking.
Follow this guide if you receive a new booking request which you would like to accept.
If your bookability settings are set to only accept inquiries, follow these steps to accept or reject them.
If you want a property or room to be unavailable for bookings during a certain time, you can create a closed period to block availability. Closed periods can always be deleted again to open up your calendar for bookings.
To export your bookings into an Excel file, follow these steps.
To send a message to a renter, follow these steps.
To integrate the Lodgify Reservation System in another website follow these steps:
You can choose between two different types of calendar views, Single Unit View and Multi Unit View. Find out which function each of the calendar versions has and how to interprete what you see.
Thanks to the Bookability settings, you can decide whether to review the booking requests before sending a confirmation to your guests. You have the freedom to apply a different rule for each of the properties in your portfolio.
With Lodgify you can setup auto-email responses which are automatically sent when certain conditions are triggered, for example when a guest completes a booking.
A booking without quote is the simplest way to manually insert a booking or booking request which you received via an external source, e.g. via phone or facebook. As the booking has no price associated to it you would need to calculate the price and manage the payments outside of Lodgify.
A quote status determines the booking status and for such it also dictates your calendar’s availability. The quote status also encompasses further information than the booking status because it specifies:
If you receive bookings via your website as well as other booking platforms or use an external reservation system you can export your Lodgify bookings to an external calendar or import reservations and blocked periods into Lodgify via ical. You can also use the ical link to block individual rooms in your calendar whenever you have a booking for the entire property.
Follow the instrucions to find out what to do if you or the guest need to cancel a booking that had been confirmed and how to do a refund. See also how the procedure changes if the Policy & Quote Workflow has been deactivated.
You have a variety of different options to edit your bookings depending on the status of your booking and quote.
The search bar in your reservation system gives you the option to look for a specific booking. To manage your reservations and inquiries you can also use filter, and perform bulk actions to improve efficiency.
A quote allows you to add prices, rental agreements and policies to a booking. You can add one or more quotes to a booking after it has been created. This could be ideal when your guest wants to compare options, for example for different dates.
If you have canceled or declined reservations and enquiries, you can simply delete them to keep your reservation system clean and up-to-date.
If you want to save time when sending private messages to your guests, you can create canned email responses.
To amend or delete a policy, do the following:
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