If you receive bookings via your website as well as other booking platforms or use an external reservation system you can export your Lodgify bookings to an external calendar or import reservations and blocked periods into Lodgify via iCal. You can also use the iCal link to block individual rooms in your calendar whenever you have a booking for the entire property.
You can choose between two different types of calendar views, Single Unit View and Multi-Unit View. Find out which function each of the calendar versions has and how to interpret what you see.
Policies define the terms of payment schedules, cancellations and damage deposits. You can create as many policies as you like and then associate them with your properties. Note that if you have several rental/room types in the same property, all rental types will need to have the same policy.
A quote allows you to add prices, rental agreements, and policies to a booking. When you add a quote, you give to your guests a complete and transparent overview of their booking. The system automatically calculates the exact price based on your rates settings, however, you have the freedom to adjust each quote that you create: you could, for example, offer a special discount or add an extra service.
Follow this guide if you receive a new booking request which you would like to accept.
If your bookability settings are set to only accept inquiries, follow these steps to accept or reject them.
If you want a property or room to be unavailable for bookings during a certain time, you can create a closed period to block availability. Closed periods can always be deleted again to open up your calendar for bookings.
To export your bookings into an Excel file, follow these steps.
To send a message to a guest you have two different options, either you enter your reservation system and send the message directly from there, or you can reply to him via email. Each booking has a unique Email String (i.e. firstname.lastname@example.org) which ensures that all messages are recorded in the respective booking.
To integrate the Lodgify reservation system in an external website through a Book Button or a Book now Box you can use the Lodgify booking widget.
Thanks to the Bookability settings, you can decide whether to review the booking requests before sending a confirmation to your guests. You have the freedom to apply a different rule for each of the properties in your portfolio.
With Lodgify you can setup auto-email responses which are automatically sent when certain conditions are triggered, for example when a guest completes a booking.
A booking without a quote is the simplest way to manually insert a booking or booking request which you received via an external source, e.g. via phone or facebook. As the booking has no price associated with it you would need to calculate the price and manage the payments outside of Lodgify.
A quote status determines the booking status and for such, it also dictates your calendar’s availability. The quote status also encompasses further information than the booking status because it specifies:
Follow the instructions to find out what to do if you or the guest need to cancel a booking that had been confirmed. See also how the procedure changes if the Policy & Quote Workflow has been deactivated.
You have a variety of different options to edit your bookings depending on the status of your booking and quote.
The search bar in your reservation system gives you the option to look for a specific booking. To manage your reservations and inquiries you can also use filters, and perform bulk actions to improve efficiency.
A quote allows you to add prices, rental agreements, and policies to a booking. You can add one or more quotes to a booking after it has been created. This could be ideal when your guest wants to compare options, for example for different dates.
If you have canceled or declined reservations and inquiries, you can simply delete them to keep your reservation system clean and up-to-date.
If you want to save time when sending private messages to your guests, you can create canned email responses.
To amend or delete a booking policy, do the following:
Decide when you would like your guests to pay for their booking and if you prefer to stagger the payments in several smaller amounts.
If you want to return money to a guest because you had to cancel the booking or the booking was changed, it depends on your payment settings and policy settings how the refund will be handled. If the booking was paid by credit card and you have activated the automatic refund function in your payment settings, then the money will be automatically refunded without any further action from your side in case a cancellation policy has triggered a refund in the system.
If you want to split up the booking amounts into 2-3 payments instead of charging 100% at the time of booking, and want to find out more about the different scenarios and possible setups, have a look at the use cases in this article.
If you receive a booking request via email / your contact form and would like to accept it, you can forward the message into your reservation system to create a booking and keep a record of the original inquiry together with the reservation. To forward the message follow these steps:
Your guest may have only paid the booking deposit and the remaining amount may be due, or you may have set your payments to get through bank transfer or agreed with customers to receive cash payments upon their arrival. This article shows you how to request payments manually and keep your records up-to-date.
Our award-winning customer care team is here for you.