If a booking is confirmed/agreed but your guest needs to cancel, follow these steps:
Step 1: Enter your Booking
Step 2: Guest cancels
NOTE: By Lodgify policy no refund of prepayments will be suggested in case of cancellation by the guest. If you still want to issue a refund you will have to do so manually by clicking on the little "Plus Icon".
Learn more on Owner Cancels a Booking
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