Policies define the terms of payment schedules, cancellations and damage deposits. You can create as many policies as you like and then associate them with your properties. Note that if you have several rental/room types in the same property, all rental types will need to have the same policy.
To create a new policy, do the following:
|If you choose...||...then|
|Fully refundable||All prepayments are fully refundable to your guests in case they cancel the booking.|
|Partially refundable||You must add at least one rule. Click Add Rule and then choose:|
All prepayments are non-refundable to your guests in case they cancel the booking.
After completing the booking, your guest will receive a confirmation email which contains a complete breakdown of your policy.
💡 Note: Once you have created your policy don't forget to associate it to your property.
To associate a previously created booking policy to one of your properties, do the following:
💡 Note: Currently you can only associate one policy per property which applies to all Season Rates and Room/Property types.
Your policies appear in several different places on your website or during the booking process in order to make your guest aware of the payment schedule and cancellation policies.
|Rates page||On the Rates page of your website, scroll down to Policies.|
|Check-out page||In step 3 of the check-out the payment schedule and will appear in the booking summary on the right.|
💡 Note: The payment schedule and cancellation policies only appear at checkout if you have a payment method configured.
|Booking confirmation email||Once your guest has made the booking or requests to book he will also receive a confirmation email which contains all the details as well as policies.|
💡 Note: The payment schedule and cancellation policies only appear in the email if you have a payment method configured.
Question ID: 230000
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