Setup automatic email notifications and create canned email responses

With Lodgify you can setup auto email responses which are automatically sent when certain conditions are triggered, for example when a guest completes a booking. You can also create canned email responses and save time when sending private messages to your guests.  

Learn how to: 


Setup automatic emails

Automatic emails save you a lot of time. Follow the steps below to learn how to set them up and how to edit their content.

  1. Go to Menu and select Reservation System. 
  2. On the left navigation bar, click the Settings icon and select Email Notifications
  3. A new page appears. From the main screen, you can edit the email notifications of three recipients:

  4. Use the ON or OFF buttons to amend the notification settings of those recipients
    Note: some of the settings are greyed out and cannot be amended.
    For example, in Guest makes a contact enquiry you can decide whether the Account will receive email notifications each time a guest makes an enquiry, however you cannot turn this notification off for the Guest or the Listing contact.

  5. Click the pencil icon to edit the content of your emails
  6. A pop-up window appears. Please note the following:

    • The curly brackets in the email body represent attributes that the software recognizes and automatically fills with booking information or guests’ details.
      For example, when sending the email, Hello {{GuestName}} automatically becomes Hello Adam Smith. Pay attention when editing the text of your email notifications: a slight modification of those attributes and the automatic recognition will not work any longer. If you want to add an automatic attribute to your email, use the dropdown menu placed at the top right of the pop-up window.
      Note: if the dropdown is greyed out, click on the email subject or email body first and it will become available.
    • Use the top-left dropdown menu to select languages: you should customize the message in all the languages you use for your website. Please note that currently only some of them have fully translated text by default. 
    • Use Send test email to review a live version of the email. It will be sent to the Account email address holder.
    • Use Restore default if you want to reset your edits.

Create and save canned email responses

Create and save email responses and use them when sending private messages to your guests. 

  1. Go to Menu and select Reservation System.
  2. On the left navigation bar, click the Settings icon and select Email Notifications
  3. Scroll down the main Email Notifications page and click Add Canned Response
  4. Create your template and remember to customize the message in all the languages you use for your website. 
  5. To use the template, click the speech bubble icon placed at the top right of bookings
  6. A slide window appears to the right of the screen. Click on the writing bar then select your template  

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