Cancel a booking and issue a refund

Follow the instrucions to find out what to do if you or the guest need to cancel a booking that had been confirmed and how to do a refund. See also how the procedure changes if the Policy & Quote Workflow has been deactivated.

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Cancel a booking without a Policy & Quote Workflow

  1. Click Menu and select Reservations.
  2. Select the booking that you want to cancel.
  3. Go to the Booking Box and click on Booked. Select Decline
  4. A new window will appear to send a message to the guest and inform him of the cancellation.             Note: This automated email notification will only appear if you have this option activated in your Email Notification Settings.

As the Policy & Quote Workflow is deactivated you won't receive any notifications requesting to refund money to the client. Any further actions will need to be handled manually.

Cancel a booking with a Policy & Quote Workflow

  1. Click Menu and select Reservations.
  2. Select the booking that you want to cancel.
  3. Go to the Quote Box and click on Agreed.
  4. Select if Guest or Owner cancels
  5. A new window will appear to send a message to the guest and inform him of the cancellation.

Depending on your policy, your Transaction Box might now show a refund that needs to be issued to your guest. See

Make a refund

If you want to make a refund of a payment follow these steps:

Note: Refunds in the Lodgify Reservation System are currently only to ensure your Transaction Records are up-to-date and reflect your payments received/refunded correctly. You will still need to make the actual payment to your customer via Stripe, Paypal, bank transfer or cash.

  1. Click Menu and select Reservations.
  2. Select the booking you want to do the refund in.
  3. Go to the Transactions Box, click on the + Icon and select Add manual refund
  4. A new window opens up where you can confirm the issued amount.                                                              Note: The amount is precalculated according to your Policy and cannot be amended.
  5. A new window opens up to send a message to your guest and notify him of the issued refund.

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