Filter and search your reservations

The search bar in your reservation system gives you the option to look for a specific booking. To manage your reservations and inquiries you can also use filters, and perform bulk actions to improve efficiency.

Read about:

Search reservations

The default order of your Bookings & Inquiries is set to show you those bookings on top of the list which have been modified last. To search for one specific booking use the Search Box:

  1. Go to Menu and select Reservations.
  2. On the left navigation panel, click into the Search Box and type in the Guest Name, or the Booking ID and hit Enter.

Filter reservations

To search for a certain type of booking use the Filter.

  1. Go to Menu and select Reservations.
  2. On the left navigation panel, click on the Filter Icon.
  3. A new slide window appears where you can select which filters to apply.
    to see reservations...
    that have a certain activity today. Best used in combination with the filters Check-In, Check-Out and Stay.
    e.g. see all bookings that have Check-in today.
    that lie in the future.
    that lie in the past.
    Date Range
    that you have/had during certain dates.
    that have check-in on certain dates.
    that have check-out on certain dates.
    that stay during certain dates.
    Booking Status
    • Open
    • Tentative
    • Booked
    • Declined
    of a certain Booking Status.
    Quote Status
    • Agreed
    • Canceled by owner
    • Canceled by guest
    • Deactivated
    • Expired by guest
    • Expired by owner
    • Not sent
    • Pending for owner
    • Pending for guest
    • Pending for payment
    • Rejected
    • None
    of a certain Quote Status.
    Booking Source
    • Your websites
    • Manual
    • Airbnb
    • 9Flats
    • Others
    you received via a certain channel.
    where the last message in your conversation was from you to the guest.
    Note: Remember that most actions in the booking would send an automatic notification to your guest.
    that you haven't opened/seen yet in your reservation system or that have an unread message from your guest.
    that have an overdue payment/refund.
    that have been deleted.

Example Use Cases:

1. Filter your bookings to see only booked bookings of the following 2 months.

  • Select Date Range of the following 2 months
  • Select Stay
  • Select Booking Status Agreed
  • Click Apply

2. Filter all upcoming bookings that have an overdue payment.

  • Select Upcoming
  • Select Stay
  • Select Overdue
  • Click Apply

💡 Note: If you want to see certain bookings, e.g. upcoming check-ins, at first sight, every time you log into your account, select make this view primary when setting up your filter. Please note that this primary view only applies to your device, so if you log into your reservation system afterward from a different device you will need to set it up again. 

💡 Note: Once you have applied the filters you can download a booking report to have a report of these specific bookings.

Bulk actions

If you want to apply a certain action for more than one booking you can use the Select Tool to save time.

  1. Go to Menu and select Reservations.
  2. On the left navigation panel, go to the bottom and click Select.
  3. Select all the bookings for your action by ticking the boxes.                                                                       💡 Note: You can also apply a filter here, e.g. to see all declined bookings.
  4. Click on Mark and select the bulk action you want to apply.

Question ID: 263737

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.