Send a Message to the Renter

To send a message to a renter, follow these steps.                                      

Step 1: Go to "Reservation System"

Go to "Menu" and select "Reservation System" or click on the calendar icon on the right of your top navigation.

Option 1: Send a message to the Renter

To exchange messages in your "Reservation System" follow these steps:

  • Enter the respective booking/inquiry and click on the little "Messages" Icon in the right top corner. 

  •  A new window will open up showing all conversations with the guest and the option to send a message. Click into the field "Write your message".

  • Write your message and click "Send"

NOTE: If you have configured a "Canned response" in your Email settings you can always click "Canned responses" to select the apropriate one from the drop-down menu instead of writing a new message each time manually (see Set up Automatic Email Notifications and Canned Responses).

  • The messages sent will be saved inside the conversation.

Option 2: Send an email to the Renter

When you receive a booking or inquiry, a notification is also sent to you via email with all the details.

  • Use the "Reply" button in the notification email and send an email back to the Renter.
  • The messages will be saved inside the "Reservation System".

NOTE: If you send an email directly to the Renter's email address without clicking "Reply", your correspondence history will not be saved.

Learn how to Set up Automatic Email Notifications and Canned Responses

Learn How to Confirm a Booking and Request a Payment

Question ID: 155255

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