Set up your booking conditions

Thanks to the Bookability settings, you can decide whether to review the booking requests before sending a confirmation to your guests. You have the freedom to apply a different rule for each of the properties in your portfolio.

To set your booking conditions:

  1. Go to Menu and select My Properties.
  2. Choose the website you want to amend, click Edit and select Rates.
  3. A new page appears. From the drop-down menu under Select bookability of your property, choose one of the following options:

    • Inquiry only: no initial obligations for either the guest or yourself to confirm the booking. Read more This is how the booking process works:
      1. The guest makes a reservation and must agree to your rental agreement terms if you have set one. A quote is generated based on your settings, but it does not include payment terms and cancellation policies.
      2. A booking with the status Open is generated and it includes a quote based on your settings. Your calendar is not yet blocked.  
      3. Both you and the guest receive a booking submission notification.
      4. Add a policy to the booking
      5. You can manually add a quote to an existing booking and send it to your guest.
      6. The booking status changes to Tentative and the quote status changes to Pending for Guest.
       
    • Booking requests: manually review and approve or decline all booking requests. Read more This is how the booking process works:
      1. The guest makes a reservation and must agree to your rental agreement terms if you have set one. A quote is generated based on your settings and it includes payment terms and cancellation policies.
      2. A booking with the status Open and a quote with the status Pending for Owner are generated. Your calendar is not yet blocked. 
      3. Both you and the guest receive a booking submission notification. 
      4. If you accept the booking request, the booking status changes to Tentative and the quote status to Pending for Payment.
       
    • Instant booking: instantly accept all bookings without having to review them. Read more This is how the booking process works:
      1. The guest makes a reservation and must agree to your rental agreement terms if you have set one. A quote is generated based on your settings and it includes payment terms and cancellation policies.
      2. The guest must pay the reservation deposit in order to confirm the booking. 


Note: You must set a Policy which contains a Reservation deposit if you want to accept online payments. You can decide the amount that you want to receive upfront, either as a fixed amount or as a percentage which can be as high as the 100% of the booking value. See Policies

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