Set up your booking conditions

Thanks to the Bookability settings, you can decide whether to review the booking requests before sending a confirmation to your guests. You have the freedom to apply a different rule for each of the properties in your portfolio.

To set your booking conditions:

  1. Go to Menu and select My Properties.
  2. Choose the website you want to amend, click Edit and select Rates.
  3. A new page appears. From the drop-down menu under Select bookability of your property, choose one of the following options:
OptionThis is how the booking process works:
Inquiry only

No initial obligations for either the guest or yourself to confirm the booking.
  1. The guest makes a reservation and must agree to your rental agreement terms if you have set one. A quote is generated based on your settings, but it does not include payment terms and cancellation policies.
  2. A booking with the status Open is generated and it includes a quote based on your settings. Your calendar is not yet blocked.
  3. Both you and the guest receive a booking submission notification.
  4. Add a policy to the booking
  5. You can manually add a quote to an existing booking and send it to your guest.
  6. The booking status changes to Tentative and the quote status changes to Pending for Guest.
    • If you accept online payments, as soon as the guest makes the payment the booking status changes to Booked and the quote status to Agreed.
    • If you do not accept online payments, the booking status changes to Tentative and the quote status to Pending for Payment. You must now request a payment manually.
Booking requests

Manually review and approve or decline all booking requests
  1. The guest makes a reservation and must agree to your rental agreement terms if you have set one. A quote is generated based on your settings and it includes payment terms and cancellation policies.
  2. A booking with the status Open and a quote with the status Pending for Owner are generated. Your calendar is not yet blocked. 
  3. Both you and the guest receive a booking submission notification. 
  4. If you accept the booking request, the booking status changes to Tentative and the quote status to Pending for Payment.
    • If you accept online payments, as soon as the guest makes the payment the booking status changes to Booked and the quote status to Agreed.
    • If you do not accept online payments, the booking status changes to Tentative and the quote status to Pending for Payment. You could now request a payment manually.
Instant booking

Instantly accept all bookings without having to review them.
  1. The guest makes a reservation and must agree to your rental agreement terms if you have set one. A quote is generated based on your settings and it includes payment terms and cancellation policies.
  2. The guest must pay the reservation deposit in order to confirm the booking. 
    • If you accept online payments, as soon as the guest makes the payment the booking status changes to Booked and the quote status to Agreed.
    • If you do not accept online payments, the booking status changes to Tentative and the quote status to Pending for Payment. You must now request a payment manually.

đź’ˇNote: You must set a Policy which contains a Reservation deposit if you want to accept online payments. You can decide the amount that you want to receive upfront, either as a fixed amount or as a percentage which can be as high as the 100% of the booking value. Find out how to set up booking and cancellation policies


Question ID: 226795

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