Set up your booking conditions

Thanks to the Bookability settings, you can decide whether to review the booking requests before sending a confirmation to your guests. You have the freedom to apply a different rule for each of the properties in your portfolio.

To set your booking conditions:

  1. Go to Menu and select My Properties.
  2. Choose the property you want to amend, click Edit and select Rates.
  3. A new page appears. From the drop-down menu under Select bookability of your property, choose one of the following options:
Option
This is how the booking process works:
Inquiry only

No initial obligations for either the guest or yourself to confirm the booking.
  1. The guest makes a reservation and must agree to your rental agreement terms if you have set one. A quote is generated based on your settings, but it does not include payment terms and cancellation policies.
  2. A booking with the status Open is generated and it includes a quote based on your settings. Your calendar is not yet blocked.
  3. Both you and the guest receive a booking submission notification.
  4. Add a policy to the booking
  5. You can manually add a quote to an existing booking and send it to your guest.
  6. The booking status changes to Tentative and the quote status changes to Pending for Guest.
Booking requests

Manually review and approve or decline all booking requests
The guest makes a booking request and must agree to your rental agreement terms if you have set one.
If you accept...
then...
Credit card payments
💡 Note: Make sure you have activated the Credit Card Verification, so the guest will need to fill in his card details during checkout (he will not be charged until you confirm the booking).
  1. A quote is generated based on your settings and it includes payment terms and cancellation policies.
  2. A booking with the status Open and a quote with the status Pending for Owner are generated. Your calendar is not yet blocked. 
  3. Both you and the guest receive a booking submission notification. 
  4. If you click Agree & Charge €, the system will try to charge the credit card for the first downpayment. If the payment goes through, the booking status changes to Booked and the quote status to Agreed.
Paypal or Bank Transfer
  1. A quote is generated based on your settings and it includes payment terms and cancellation policies.
  2. A booking with the status Open and a quote with the status Pending for Owner are generated. Your calendar is not yet blocked. 
  3. Both you and the guest receive a booking submission notification.
  4. If you accept the booking request, the booking status changes to Tentative and the quote status to Pending for Payment. 
  5. You must now request a payment manually.

💡 Note: For further details on the setup and booking process see our Use cases for booking requests

Instant booking

Instantly accept all bookings without having to review them.
  1. The guest makes a reservation and must agree to your rental agreement terms if you have set one. A quote is generated based on your settings and it includes payment terms and cancellation policies.
  2. The guest must pay the reservation deposit in order to confirm the booking. 
    • If you accept online payments (credit card or Paypal), as soon as the guest makes the payment the booking status changes to Booked and the quote status to Agreed.
    • If you do not accept online payments, the booking status changes to Tentative and the quote status to Pending for Payment. You must now request a payment manually.

💡Note: You must set a Policy which contains a Reservation deposit if you want to accept online payments. You can decide the amount that you want to receive upfront, either as a fixed amount or as a percentage which can be as high as the 100% of the booking value. Find out how to set up booking and cancellation policies


Question ID: 226795

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.