Customer Reviews

Customer reviews and ratings are vital for the credibility of your property. Create a reviews page on your website where guests can rate their stay and leave comments or where potential guests can read about the opinions of others and get convinced that yours is the perfect place to stay.

Read about:


Add existing reviews manually

If you have received a review on another platform like Tripadvisor or via email, and you would like to share it on your website you can add it manually.

  1. Go to Menu and select My Properties.
  2. Select the property you want to add the review to, click Edit and go to Contact / Reviews.
  3. Scroll down to the Reviews Section and click Add review. A separate window will pop up where you can fill in all the fields and give a rating. Then click Accept.

Accept or reject a customer review

If a guest leaves a review on your website you can choose to accept or reject it. Only once it was accepted it will show on your website. 


When a guest leaves a review on your website yu will receive an email notification with indications to accept or reject the review.

  1. Go to Menu and select My Properties.
  2. Select the property you have received the review for, click Edit and go to Contact / Reviews.
  3. Scroll down to the Reviews Section. Reviews that have not been accepted / rejected yet will appear in yellow as Submitted.
  4. Click on the status and select an action from the drop-down-menu.
ActionNote
AcceptThe review will now appear o your website.
RejectThe review will appear as rejected only in your backend but will not be visible on your website.
Reply to reviewYou can reply to a review and your reply will also be shown on the website.
Edit reviewYou can make changes to the review to take out some content you don't want to show on the website or to correct typos etc.
DeleteYou can delete reviews so they won't show in your backend anymore.



Question ID: 155288

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