Customer reviews and ratings are vital to the credibility of your property. Create a reviews page on your website where guests can rate their stay and leave comments or where potential guests can read about the opinions of others and get convinced that yours is the perfect place to stay.
If you have received a review on another platform like Tripadvisor or via email, and you would like to share it on your website you can add it manually.
If a guest leaves a review on your website you can choose to accept or reject it. Only once it was accepted it will show on your website.
When a guest leaves a review on your website you will receive an email notification with indications to accept or reject the review.
|Accept||The review will now appear o your website.|
|Reject||The review will appear as rejected only in your backend but will not be visible on your website.|
|Reply to review||You can reply to a review and your reply will also be shown on the website.|
|Edit review||You can make changes to the review to take out some content you don't want to show on the website or to correct typos etc.|
|Delete||You can delete reviews so they won't show in your backend anymore.|
Question ID: 155288
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